1、First, update both the Maono Link software and device firmware to the latest versions.
2、Check whether the cable or receiver is loosely connected.
3、Re‑plug the USB cable and wireless receiver.
4、Test the unit in a different environment and on alternative devices.
If the above steps do not resolve the issue, please collect and record the following information:
5、Note the user’s environment (indoor or outdoor), platform (platform name), activity (live streaming or gaming), and how long it took for the abnormality to occur.
6、Record the device model, system version, connection method (wireless or wired), video of the abnormal operation (including the environment), Maonolink version, and firmware version.