I. Connection & Recognition Issues
Q1. Wired & Wireless Connections
DGM20W supports USB wired connection and wireless connection via a wireless receiver. It can connect to computers, smartphones, or tablets, but does not support audio interface connections. For both wired and wireless modes, press and hold the power button on the side of the microphone to turn it on before use.
Q2. How to Use with a Computer
- Wired connection: Connect the microphone's Type-C port to the computer's USB port using a data cable.
- Wireless connection: Plug the wireless receiver directly into the computer's USB port.
Then, in the computer's audio settings, select "Maono DGM20W Mic USB" or "Maono Wireless Mic RX" as the input and output device. Connect monitoring headphones to the microphone.
Q3. How to Use with a Smartphone
- Android phones: Use a USB data cable or wireless receiver to connect the microphone's USB port (or wireless receiver) to the phone's Type-C port. Open any recording app to start recording after connection. Some phones require enabling the OTG function in settings.
- iPhone: Use a USB data cable or wireless receiver. iPhone 15 and above models: Directly connect the microphone's USB port (or wireless receiver) to the phone's Type-C port. iPhone 14 and below models: Use a Lightning-to-USB adapter to connect the microphone and phone. Open any recording app to start recording after connection.
Q4. What to Do If the Microphone Isn't Recognized by Computer/Phone
- Computer: Check if the DGM20W device appears in the computer's audio settings. If not, try replacing the USB port or data cable and re-plug. If the issue persists, try uninstalling and reinstalling the microphone driver. For detailed steps: Microphone is not recognized on the PC-Maono Help Center
- Phone: Check if the microphone's indicator light is on. If not, try replacing the USB data cable and verify that the phone's OTG function is enabled.
Q5. Microphone Connected but No Sound on Computer
Ensure the microphone is properly connected to the computer's USB port (prefer rear USB ports on the host to avoid insufficient power supply).
Go to the computer's "More sound settings", set DGM20W as the default recording device. Ensure the recording volume is not muted and adjusted to an appropriate level, disable exclusive mode, and enable microphone privacy permissions for apps.
If the issue persists, refer to: How to fix USB devices with no sound-Maono Help Center
Q6. Why is it not recommended to use a docking station?
Unstable power supply when connecting the microphone via a docking station may lead to connection failures or intermittent disconnections. Therefore, docking stations are not recommended for both wired and wireless connections.
II. Function & Parameter Explanations
Q7. What's the Role of Audio Parameters (Sample Rate/Bit Depth)
DGM20W supports 16bit/48kHz audio output, meeting studio-quality standards to ensure recording clarity and detailed performance.
Q8. DGM20W Specification Details
| Microphone Type | Condenser Microphone |
| Polar Pattern | Cardioid |
| Sensitivity | USB: -4.0dBFS (1 kHz 94 dBSPL 0.5m) |
| Noise Reduction | Three levels: weak noise reduction, medium noise reduction, strong noise reduction |
| Max. SPL | 105dBSPL at 1kHz 0.5m THD 10% MAX GAIN |
| Frequency Response | 50-16000Hz |
| Adjustable Gain Range | 0~+18dB |
| Monitoring Sensitivity | -8.0dBV (1kHz 94dB VOL&GAIN Max.) |
| Monitor The Headphone Jack | 3.5mm TRS |
| Digital Output | USB C |
| Output Impedance Of The Headphone Jack | 32Ω |
| Battery | 18650-1500mAh, 3.7V (5.55Wh) |
| Charging Power Supply | USB C, 5V=1A Max. |
| Battery Usage Time | Approximately 18 hours with RGB on, 40 hours with RGB off (Based on Maono laboratory tests) |
| Wireless Working Distance | 50m Max. (under line-of-sight conditions, based on Maono laboratory tests) |
Q9. Can the DGM20W use wired and wireless connections simultaneously?
yes
Q10.How many mobile phones or computers can the DGM20W connect to simultaneously at maximum?
It supports connecting up to 2 mobile phones or computers at the same time.
Q11. Differences Between DGM20W Wired Mode and Wireless Mode
- Wired Mode: Plug-and-play, no additional equipment required. Can directly connect to computers, tablets, smartphones for live streaming, voice chat, and basic recording. Supports software-controlled volume and monitoring, with all microphone functions available.
- Wireless Mode: Achieves wireless connection via a wireless receiver. The microphone is powered by a built-in battery for more convenient operation. Can quickly connect to computers, tablets, smartphones, suitable for live streaming, voice chat, and basic recording. Also supports software-controlled volume and monitoring, with all microphone functions available.
III. Software & Device Compatibility
Q12. Maono Link Software Download & Usage Help
DGM20W supports the desktop and mobile versions of Maono Link software, which can be downloaded from the official website.
Download link: Maono-Link-Software
Desktop Maono Link Usage Help: DGM20W Desktop User Guide
Mobile Maono Link Usage Help: DGM20W Mobile APP User Guide
Q13.What is the maximum recording duration supported by the desktop version of Maono Link?
One hour.
Q14.What audio file format is exported from recordings made within the desktop version of Maono Link?
WAV format.
Q15. Is the DGM20W microphone compatible with Arena software?
Yes. Click the link below to view the download and usage guide for Arena software:Maono-Arena-Software
Q16.What is the function of the limiter?
Limiter: Once configured, it prevents audio distortion caused by excessive volume.
Q17.What is the recommended value for the limiter?
The limiter is recommended to be set to -6dB.
Q18.What is the function of the compressor?
Compressor: It limits the dynamic range of captured audio. When used together with the limiter, it helps avoid output overload.
Q19.What is the recommended value for the compressor?
The compressor is recommended to be set to -12dB.
Q20. How to Use Custom EQ Function
Open the Maono Link software and find "Equalizer" in the "Scenes" section.
The software offers preset modes (e.g., Original Sound, Gaming, Live Streaming, Singing) for direct use.
Click "New" to manually adjust the 5-band equalizer (frequency range: 20Hz-20kHz) to enhance bass, reduce noise, etc., as needed.
Click "Save" after adjustment to create a custom preset.
For detailed steps: DGM20W EQ Tutorial-Maono Help Center
Q21. Can DGM20W Connect to an Audio Interface?
No. DGM20W is a USB microphone without an XLR interface, so it cannot connect to audio interfaces.
Q22. How to Adjust Volume and Noise Reduction? No Gain Display on the Software?
- Volume adjustment: Adjust via the volume control bar in Maono Link (controllable range: 0-20).
- Noise reduction: Enable by checking the box in the software, with three options: Light, Medium, and Heavy. Excessively strong noise reduction may filter out part of the human voice, so adjust according to actual needs.
- Gain adjustment: DGM20W only supports hardware knob gain adjustment. Rotate right to increase gain and left to decrease gain. Gain cannot be adjusted on Maono Link.
Q23. How to Adjust the Microphone's Light Effects?
Click "Lighting" in the Maono Link software to adjust RGB light effects in real time. There are 9 light effects available, all supporting brightness adjustment. The lighting adjustment function is also available in the mobile version of Maono Link with the same operation logic. The desktop version is used as a demonstration here.
A custom color library is also supported, allowing you to edit light effects.
Q24. Which Operating Systems Are Supported by the Desktop Maono Link Software?
- Windows: Windows 10 (version 1809 or later), Windows 11 (32/64-bit)
- Mac: macOS 13.5 or later
Q25. How to Select Monitoring Output?
When using multiple microphones in scenarios such as podcasting, live streaming, gaming, singing, and dubbing, microphone monitoring can be adjusted more flexibly. The receiver (RX) can connect up to two microphones, so there are multiple combinations and flexibility for monitoring output. We provide options: Mic(DGM20W-1), Mic(DGM20W-2), and Computer (or Smartphone). Usually, after checking an option, you can hear the sound from the selected device through the headphones.
For detailed setup: DGM20W How to Choose Monitoring Output-Maono Help Center
IV. Mode Differences & Troubleshooting
Q26. When plug the reciever to my phone/computer, the receiver and microphone are continuously flashing blue lights, unable to pair.
The DGM20W wireless receiver and microphone are pre-paired at the factory. If pairing drops during use, try re-pairing:
Please follow the steps below for manual pairing:
Firstly, make sure that the microphone is powered off(Long press power button to off)
Plug the receiver into your phone/PC, then long press and hold the power button on the microphone for 6-8 seconds until the blue light on the mic begins to blink rapidly. Then, wait for the microphone and receiver to connect, the flashing blue be solid.
Note:1） Please press and hold the pairing button until the LED flashes rapidly before releasing it. If you release the button when the LED indicator flashes slowly, you will not be able to enter pairing mode.
2）When plugging the wireless receiver into your phone or computer, do not press and hold the noise-canceling button on the bottom of the receiver at the same time, as this will cause the pairing to fail.
Q27.Why does the microphone power off automatically?
If the microphone fails wireless pairing and is not connected via cable, its indicator light will keep flashing blue. It will power off automatically after approximately five minutes. Simply reconnect and pair it for use.
Q28.What should I do if Maono Link crashes or freezes when applying preset scene configurations?
Please check whether memory usage in the computer background is too high. Try uninstalling and reinstalling the software before using it again.
Q29. How to Resolve Microphone Noise or Interference?
For solutions, refer to: Clean Voice Recording with Minimal Investment
- Current noise ("hissing sound"): Check if the microphone is too close to strong electromagnetic devices (e.g., routers, induction cookers). Maintain a distance of at least 1 meter. Replace the USB data cable or port to eliminate line interference.
- Ambient noise ("buzzing sound"): Enable the noise reduction function on the microphone or in the software. Use a windscreen to reduce airflow noise. Use in a quiet environment to avoid background noise interference.
V. Battery Life/Power Supply/Interference Issues
Q30. Microphone Battery Life? Charging Power? Full Charge Time?
Battery life: Approximately 25 hours (RGB on), 50 hours (RGB off).
Charging power: Approximately 5W.
Full charge time: About 3 hours from 0% battery.
Q31. Does the RGB lighting on the DGM20W microphone affect battery life?
RGB lighting will impact the microphone’s battery life when connected wirelessly. It has no effect when using a wired connection.
Q32. Can I Charge the Microphone with a Power Bank? Can It Be Used While Charging in Wireless Mode?
The microphone supports charging via a power bank and can be used while charging in both wired and wireless modes. The top indicator light turns orange during charging.
- Wired mode: The microphone automatically enters "use while charging" mode when connected.
- Wireless mode: Connect a charging cable to the microphone to enable "use while charging". The wireless receiver also supports "use while charging" for smartphones.
Q33. Microphone Disconnects Frequently When Connected via USB?
- Avoid using excessively long USB extension cables (recommended length: no more than 3 meters) as they may cause voltage loss.
- For laptop users, prioritize USB ports while the laptop is connected to a charger to avoid power limitations during battery operation.
- Use a USB hub with independent power supply to enhance power stability.
- Keep away from electromagnetic interference sources such as power strips and RGB light sources to prevent interference with the microphone's normal operation.
VI. Compatibility Issues
Q34. Unable to Recognize in Professional Software (e.g., Adobe Audition/Logic Pro) After Connecting to Computer?
Verify that the Windows/Mac system version meets the requirements (Windows 10 1809/macOS 13.5 or later). Older versions may have driver compatibility issues.
Check if DGM20W is recognized in the system's audio settings. If not, re-plug the microphone and restart the software. Select DGM20W as the audio input device in the software's audio settings.
Update the microphone's firmware to the latest version via Maono Link. Download link: Maono App Download
VII. Function Operation & Software Malfunction Issues
Q36. Sound Distortion Due to Excessive Microphone Gain?
Reduce the "Microphone Gain" by rotating the DGM20W knob (recommended: around 50% gain, with the "Mic Gain" logo facing forward).
Maintain an appropriate distance between the microphone and sound source (no closer than about one fist, recommended: 10-20cm). Too close may cause clipping distortion.
Q37. Maono Link Software Fails to Download/Open or Crashes Frequently?
- Check if the computer has the correct system version (Windows & Mac).
- When uninstalling the software, use the Uninstall program in the installation directory for a complete removal. Reinstall the latest version after uninstallation.
- Disable antivirus software or firewalls on the computer to avoid blocking the software process.
- It is recommended to use the default installation path (C drive).
VIII. Device Maintenance Issues
Q38. How should the microphone be stored when left unused for a long time?
The DGM20W microphone is an electronic device with a built-in battery. When it will not be used for an extended period, store it in a cool, dry and suitable environment with stable moisture-proof conditions. To mitigate the impact of long-term storage on battery capacity, maintain an appropriate charge level in the microphone battery. Regular maintenance and usage are recommended.
Q39. How to Clean Dust or Debris on the Microphone?
Turn off the microphone power. Use a dry, soft brush to gently remove surface dust.
Wipe the metal mesh with a cotton swab dipped in a small amount of anhydrous alcohol (semi-dry state). Use the microphone only after the alcohol has evaporated to prevent liquid from seeping inside.
Store the microphone in a dustproof bag when not in use for a long time to avoid moisture or dust accumulation.