please check the cantilever model installation video
Firmware upgrade v1.0.9 failed.
If your DGM 20 device's firmware update is stuck at 0% and won't begin, please do not proceed with normal methods. This problem can be fixed by utilizing the dedicated forced update tool provided below. This specialized tool is designed to bypass initialization errors and connection issues, ensuring you can complete the firmware upgrade safely.
Click below to download and use the Firmware Update Tool for a manual update
Heads up ⚠️: You'll need to plug in the mic again after the update
Cantilever bracket will not install?
Microphone recording sound is very low
If you notice that the recording volume is low, you can use the companion tool to update your microphone firmware to the latest version V1.0.9, and then enable the Sound Enhancement feature to achieve better recording performance.
USB Device not Working on Mac
Please check the documentation
Fix Sound Problems on PC
Please check the documentation
USB not Recognized
Please check the documentation