PS22 FAQs

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Part 1: Drivers, Software & Firmware Downloads

Q1: Where can I download the PS22 Routing Tool and Windows driver? (Required for Windows)

To ensure the PS22 audio interface is properly recognized and functions at its best on a Windows computer, please download and install the dedicated driver and routing tool first.

👉 Download PS22 Windows Driver & Routing Tool

Q2: Does the PS22 require a software driver on macOS?

No. macOS includes a built-in Core Audio driver. The PS22 is plug-and-play on Mac—simply connect it directly to your computer without installing any additional drivers.

Q3: What should I do if the PS22 driver installation fails?

Antivirus or system security software may occasionally block driver components during setup. Please temporarily disable your antivirus software, then run the installer again.

Q4: PS22 Return to Initial Version (Southeast Asian Version)

With this firmware version, you can simultaneously control both headphone monitoring and main output audio using the Stereo and Mono modes on the audio interface.

👉 Download Initial Version Firmware Package

Q5: What DAWs (recording software) are compatible with the PS22, and how do I download them?

The PS22 works with most mainstream Digital Audio Workstations (DAWs), including:

• PreSonus Studio One

• Cockos Reaper

• Ableton Live

• FL Studio

• Apple Logic Pro

• Steinberg Cubase

You can download these programs directly from their respective official websites.

Q6: Does the PS22 support Bluetooth, built-in reverb, or noise reduction?

No. The PS22 is a professional audio interface designed for high-fidelity recording and does not feature Bluetooth connectivity, built-in DSP reverb, or hardware noise reduction. If you need vocal effects (such as reverb, EQ, compression, or noise suppression), please load them via VST plugins within your DAW or streaming software.

Part 2: Power, Connection & Device Recognition

Q7: Why is the power indicator light off / Why won't the PS22 turn on?

1. Check the [POWER SOURCE] switch:

   • The power indicator will not light up if power is not properly routed to the device.

   • When using a computer (bus-powered), move the [POWER SOURCE] switch toward the [USB-C] jack side.

   • When using an external AC adapter / 5V power supply (or connecting to a smartphone), move the [POWER SOURCE] switch toward the [5V DC] jack side.

2. Check the USB-C cable: Make sure you are using the original USB-C data cable. Some third-party USB-C cables only support charging and cannot transmit data or stable power.

3. Check the computer USB port: If you are using a desktop PC, connect the PS22 to a USB port directly on the rear motherboard panel. Front-panel USB ports or unpowered USB hubs may provide unstable power.

Q8: What should I do if my computer fails to recognize the PS22?

• Check the cable and port: Use the included USB-C data cable and try plugging it into a different USB port on your computer.

• Reinstall the driver (Windows): Download and install the latest PS22 driver from the official link in Q1, then restart your computer.

• Check Windows Device Manager: Open Device Manager → Sound, video and game controllers, check whether the PS22 audio device is disabled, and enable it if necessary.

• Avoid device conflicts: Unplug other unused USB audio devices (such as other USB microphones or sound cards) and test again.

Q9: How do I connect a smartphone to the PS22?

You can connect your smartphone to the PS22 via the USB-C port for digital audio transmission, or via the 3.5mm TRRS port for analog live streaming.

• iOS Compatibility Note: For direct USB-C connection on iOS, only iPhone 15, iPhone 16, and newer models are supported.

• Power Supply Tip: Smartphones generally cannot supply enough power to drive a professional audio interface on their own. When connecting to a mobile phone, please connect an external 5V power supply to the [5V DC] port and toggle the [POWER SOURCE] switch to the [5V DC] side.

Part 3: Ports & Hardware Functions

Q10: What does the 3.5mm jack on the PS22 do?

The 3.5mm TRRS output duplicates the main output signal. It can be used to connect the PS22 to a smartphone for live streaming or recording via a 3.5mm TRRS-to-TRRS audio cable (not included).

Q11: What are the Main Outputs on the rear panel used for?

The Main Out ports are used for connecting active monitor speakers. Using balanced 6.35mm TRS cables is recommended for better resistance against signal interference.

Part 4: Audio & Monitoring Troubleshooting

Q12: Why is there no sound recorded when using a condenser microphone?

Check whether the 48V phantom power switch on the audio interface is turned on. Condenser microphones require 48V phantom power to operate; dynamic microphones do not.

Q13: Why is my microphone volume very low, or only producing static when turned up?

• Check your microphone cable: Make sure you are using an XLR-to-XLR (Male to Female) cable to connect your microphone. Using an XLR-to-6.35mm cable bypasses the microphone preamp, resulting in an extremely weak signal.

• Adjust the Gain knob: Dynamic microphones typically require a higher gain setting (around 70%–80% or the 2–3 o'clock position).

• Check system & software input levels: Verify that the PS22 is selected as the input device in your computer's sound settings and recording/streaming software (e.g., OBS, Studio One), and ensure the input volume slider is turned up.

Q14: Why is there a humming, buzzing, or static noise during recording?

• Use a microphone stand: Avoid holding the microphone by hand to prevent handling noise.

• Secure all connections: Ensure both the XLR cable and USB-C cable are firmly plugged in.

• Avoid electromagnetic interference: Keep mobile phones, Wi-Fi routers, RGB keyboards, and studio video lights away from the microphone and audio interface.

• Lower excessive gain: Setting the gain knob to the maximum can amplify ambient room noise and self-noise. Set the gain to an appropriate level (typically around 2–3 o'clock).

• Eliminate ground loop noise:

  • For desktop PCs, plug the USB cable into the rear motherboard USB ports instead of the front panel.

  • For laptops, some power adapters introduce ground loop interference while charging. Try unplugging the laptop charger and testing on battery power.

Q15: Why is my audio clipping or distorting?

Clipping occurs when the input signal exceeds the maximum level the interface can handle (indicated when the gain/level indicator turns red).

• Solution: Speak or sing at your loudest volume and slowly turn the Gain knob counter-clockwise until the indicator stays in the safe range and no longer turns red. Also check your computer's sound settings and lower the input level if needed.

Q16: Why do I only hear my microphone in one ear of my headphones?

When only one microphone is connected and hardware monitoring is set to Stereo mode, Channel 1 and Channel 2 are panned to the left and right ears respectively.

• Solution: Switch the monitoring mode to Mono so the microphone signal is centered and heard equally in both ears.

Q17: Why do I hear an echo (delayed voice) in my headphones when speaking?

This happens when Hardware Monitoring and Software Monitoring are enabled at the same time:

• Hardware Monitoring (Direct Monitor): Zero-latency real-time audio directly from the PS22.

• Software Monitoring: Audio routed through your DAW or recording software (e.g., Cubase, Audition, OBS), which introduces a slight delay.

• Solution: Turn off the monitoring button in your recording software and use only the PS22's Direct Monitor function (unless you specifically need to monitor real-time DAW plugin effects, in which case turn off Direct Monitor on the interface).

Part 5: Advanced Q&A

Q18: Will a dynamic microphone be damaged if 48V phantom power is accidentally turned on?

• Standard operation: Dynamic microphones do not require 48V phantom power. Under normal conditions with a standard balanced XLR cable, accidentally turning on 48V will generally not damage a modern dynamic microphone, though it may introduce extra background noise.

• High-risk operations: ⚠️ Hot-plugging (plugging or unplugging the microphone while 48V is turned on) or using non-standard/faulty cables can damage the microphone capsule.

• Best practice: Always turn OFF 48V phantom power before plugging in or unplugging any microphone, and never turn on 48V if a ribbon microphone is connected.

Q19: How should I select the Sample Rate and Bit Depth?

Usage Scenario	Recommended Settings	Notes
Live Streaming / Video Recording	48kHz / 24-bit	Video industry standard; offers the best balance of audio quality and system stability.
Music Production	44.1kHz / 48kHz or higher	Compatible with standard music production workflows.
Important Tip	Avoid blindly selecting 192kHz	Choosing 192kHz consumes significantly more disk space and CPU resources with no noticeable improvement for everyday streaming.