Note: Audio interface connected to the computer after the sound is small, no sound please see the following documents
Part 1：Troubleshooting the audio interface
1. Check that the audio cable interface is correct
l Connect the microphone to the audio interface using the XLR connector, making sure that the connection is tight and the connector is correct.
l Computer：Replace a USB port connection (please do not use a hub) ，If it is a PC, you need to plug the USB into the back end of the host
l Mobile Phone：Please replace the other audio cable, if you use an adapter cable, please confirm that the adapter cable is available
Tips：Using the phone recorder recording, in the recording, blow or tap on the microphone on the bottom of the phone, there is a level indicator is not successfully connected (reconnect or replace the audio cable).
2. Adjust the audio interface knob
l Set to maximum to ensure sound card works properly
Turn your Gain knob to the 3 o'clock position.
Please turn your VOL knob to the maximum.
Please set the Phones fader to the maximum.
l Please adjust the USB&Stream out to the maximum --- Audio Output Control
(Note! Please keep it to the maximum to avoid forgetting)
l Condenser microphones need to turn on 48V (Note: After plugging in the microphone, click the button to turn on 48V)
l Please turn on your Direct Monitor button - it is lit!
Part 2：Troubleshooting Computer Audio Problems For Windows
Windows
Windows basic settings
STEP 1: Go to “Windows setting”.
STEP 2: Select “System”.
STEP 3: Select “Sound” and go to “Sound Control Panel”.
STEP 4: Set Maonocaster C2 Neo as default recording device in “Recording” of sound setting.
STEP 5: Double click “Maonocaster C2 Neo” go to “Properties”, select “Levels” and set it to 100.
STEP 6: Set the Maonocaster C2 Neo as default playback device in “Playback” of sound setting.
l After the basic setup is successful, please use the recorder to record (if you don't have it, please download it through Microsoft store) and test if it is back to normal. If it does not work properly
Please contact：Support@maono.com
1. Advanced Software Setup
If you can use it on the Windows Voice Recorder, but not on the software or website, you can scan the QR code below to set it up
https://www.maono.com/pages/moanocaster-amc2-neo-audio-interface-manual-drive-download
Please contact us with any questions: Support@maono.com
macOS
1．macOS basic setting
Step 1: Click on Apple Logo in top-menu bar and select System Preferences in the drop-down menu.
Step 2: On System Preferences screen, click on the Sound tab.
Step 3: On the next screen, switch to Input tab
Select your Maonocaster C2 Neo from the list and make sure the input volume is set to the maximum level.
After setting, input level will show you the input sound level
Click on the output tab
Select Maonocaster C2 Neo as the sound output
Adjust to maximum at output volume level