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DGM20 Series: Frequently Asked Questions Q1：Not working after firmware update
According to your feedback, is the microphone currently unable to light up the RGB light and unable to pick up any sound?
Please try to reset it using the one-click reset tool I provided to see if it can be restored.
https://update.maono.com/Software/DGM20%20Firmware%20V1.1.0%20Updater.exe
Please note that if you have antivirus software installed on your computer, you need to exclude our Oneclick tool from the antivirus software, otherwise the reset will not be successful.

Finally, if it still cannot be restored, I hope you can record the situation you describe through a video, which is important for refunding or reissuing. Thank you！
Also, can you send me the Amazon order number? We can check the relevant information on the Amazon platform and provide you with other corresponding after-sales services. The order number is a serial number, such as 112-2811767-6982624.
 Please clarify: is the device currently neither recognized by the computer nor lighting up, or is it recognized but simply not lighting up?

This is the troubleshooting solution that the computer can identify; if it still cannot be identified and the light does not turn on after the update, ask the customer to replace the device directly, or contact after-sales service directly if that doesn't work.

This is the version without an order number provided. If you have an order number, the inquiry step can be skipped.
Q2：The sound is low and unclear To better provide you with after-sales service, please provide your Amazon order number so we can check the product information.

Regarding the low volume issue, what software are you using it on? Is the microphone volume in the software already adjusted to maximum?

You can also adjust the microphone volume on your computer and the microphone itself. Detailed steps:

1. Please check and adjust the sampling rate settings to ensure compatibility: Right-click "Volume" - "Sound" - "Recording" - select your purchased microphone, right-click - select "Properties" - "Advanced" to select a higher sampling rate.

2. Please set your computer volume to 100% to ensure the microphone is working properly and providing sufficient volume.

3. Please open the sound settings, go to the sound control panel, click the microphone device and select "Properties," and set the level in "Sound" to 100.

4. Rotate the knob at the bottom of the microphone to the right.

If the problem persists, please provide your audio file format. This will help us conduct professional audio analysis.		 Need to verify whether the volume on both your computer and microphone has been turned up. Familiarize yourself with how to use the microphone.
Refer to the instructions for adjusting the volume on other models.
Q3：Sound distortion Regarding the audio distortion issue you mentioned, please first attempt the following steps:
1. Are you currently using any third-party software? If so, please temporarily close it and use your computer's built-in Voice Recorder application to perform a test recording. Check the recorded audio to see if the anomaly persists.
2. Turn off your mobile phone or other devices that emit wireless signals to minimize noise interference. Keep a distance from electrical and electronic appliances to avoid electromagnetic interference; you may also try recording in a different environment (e.g., a bedroom or living room).
3. Please check the connection port to ensure it is seated firmly and that there are no loose connections or poor contact issues.
4. Try connecting the microphone to a different port on your current device, or test it with another computer or mobile device, to determine whether the issue lies with the port or the device itself.
5. If you are using a computer, please check if the audio sampling rate is set too high. You can find this setting within the "Advanced" options of your sound settings.
6. If the issue remains unresolved, please try replacing the cable, as the problem may stem from an internal defect within the cable itself.
7. If you are using an adapter or a docking station, we recommend disconnecting it. Instead, use an official adapter provided by your device's manufacturer, or connect the microphone directly to a USB port on your device to avoid potential compatibility issues.

If the problem persists after attempting these steps, please ensure that all third-party software is closed. Use your computer's built-in Voice Recorder to make a test recording, and then send the resulting audio file to us.		 Audio-related issues can be diagnosed by checking for interference from surrounding devices or environmental factors. To accurately identify the specific nature of the sound issue and provide a tailored solution, it is essential to request an audio sample.
DM40 Series: Frequently Asked Questions Q1：The AI ​​voice feature is not working. Based on your message, please allow us to confirm the following details with you:
1. What is your computer model? Please provide us with the specific model name of your computer as well as its CPU specifications.
2. When connecting the microphone, please ensure that it is securely inserted into a USB port on your computer (if you are using a desktop PC, we recommend prioritizing the USB ports located on the back of the computer case).
3. Before utilizing the AI ​​Voice feature, you must select "Maono AI Microphone" as the input device within both the software you are currently using and your computer's audio input settings. Additionally, you need to enable the AI ​​Voice feature within the AI ​​settings interface of the "Maono Link" software; the specific steps are illustrated in the image below.

Please refer to the following steps for detailed instructions on how to operate the AI ​​Voice feature:
https://faq.maono.com/docs/How-can-I-apply-AI-voice-changing		 There are generally two reasons why the AI ​​voice feature is not working:
1. The computer is not configured correctly.
2. The computer's specifications do not meet the minimum requirements.
Q2：After using it for a while, it failed to power on; it shut down suddenly and would not turn back on. Regarding your question, have you tried resetting the microphone? There is a reset button in the microphone's monitoring jack. If you haven't tried that, please follow the steps in the link. Please note that you must press the button fully; otherwise, the operation will not be successful.

If it still doesn't work, please record a video showing the microphone problem and the Maono link page so we can provide feedback. After-sales service also requires relevant documentation.		 Step-by-step instructions are provided.
Q3：Wireless pairing failed; waiting for connection. Dear Customer,

Thank you for your letter. We apologize for the delay.
We sincerely apologize for the inconvenience. Please rest assured that we will do our best to resolve your issue.

To better provide after-sales support, please provide us with your Amazon order number so we can check the product information. Thank you.

Based on your message, please try to find the uninstallation program in your Control Panel and completely uninstall Maono Link. Then, please re-download Maono Link using the following link. Check if it can be recognized successfully.
Windows version:
https://update.maono.com/MaonoLink/Maono%20Link_V4.0.3_0506.exe
Mac version:
https://update.maono.com/MaonoLink/Maono%20Link_V3.6.9.pkg

If it still doesn't work, please try the steps in the video. See if it resolves the issue.

If the problem persists, please record a video and send it to us so we can see the microphone's condition more clearly and provide you with other solutions.

We await your reply.		 Step-by-step instructions are provided.
Hardware Issues Q1：Mute button not working Regarding your faulty microphone mute button issue, please complete the simple troubleshooting steps below first:
1. Press the mute button both shortly and longly multiple times, and check if the mute LED indicator light switches on and off normally;
2. Unplug and firmly reconnect the USB cable, then restart your computer to fix temporary system or connection errors;
3. Connect the microphone to another computer for a cross test, to exclude device compatibility issues.
If the mute button still cannot work properly after the above tests, please kindly provide us with the following information for our official warranty review:
1. Your valid Amazon order number;
2. A clear fault video showing your full mute button operation process and abnormal light/function response;
3. A brief description: whether you did any other operations (such as adjusting gain, changing settings, plugging/unplugging accessories) before the mute button stopped working.
Once we receive all above information, our technical team will confirm the hardware fault quickly and arrange eligible after-sales service for you without delay.		 The touch-sensitive buttons may malfunction.
Packaging and Delivery Issues Q1：The package I received is missing items. To better assess the specific situation and provide a response, we would appreciate it if you could provide the following information:
1. A screenshot of your Amazon order details.
2. The SN (Serial Number) located on the back of the microphone.
3. A photo showing all the items laid out inside the product packaging.

Please rest assured that once we have verified the issue, we will immediately proceed with the necessary after-sales support steps.		 Applicable to all products
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Last modified: 2026-08-19